Frequently asked questions
Shipping
Shipping Policy
Our goal is to deliver the best shipping experience to customers worldwide. We ship hundreds of orders globally every day and commit to premium service standards for all buyers.
We cooperate with artists and manufacturers across the globe, which accounts for our varied delivery timelines below, and also allows us to maintain competitive product pricing.
Shipping Carriers: 4PX, YunExpress, Wanb Express, UBI
All orders will be processed once payment is confirmed.
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SHIPPING & HANDLING
During peak holiday seasons including Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween and Christmas, estimated delivery times may be extended by several business days.
Estimated Transit Time (Business Days)
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Country General Cargo Battery & Magnet Cream/Powder/Liquid
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United States 10–13 10–13 11–14
Canada 9–12 9–12 11–14
Australia 11–14 10–13 17–20
Germany 10–13 9–12 11–14
France 10–13 9–12 12–15
United Kingdom 7–10 8–11 10–13
Italy 9–12 11–14 13–16
Spain 8–11 8–11 10–13
Mexico 12–15 13–16 12–15
Brazil 12–15 12–15 29–32
Other Countries 11–14 10–16 12–20
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Important Notes
1. The transit times above apply solely to standard shipping orders to listed destinations.
2. Delivery to military zones is temporarily unavailable; we apologize for any inconvenience caused.
3. Most orders will be dispatched and delivered within the stated timeframe, yet all transit estimates are approximate. Certain items or individual orders may require longer processing and shipping periods.
4. International shipments may face extra delays due to customs clearance. We have no control over customs procedures and accept no liability for hold-ups resulting from customs inspections.
5. A tracking link will be sent to your registered email once your package is dispatched, enabling full end-to-end shipment tracking.
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SHIPPING FEE
• Free worldwide shipping on all orders over $50
• Processing Time: 3–7 Business Days
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Carrier Shipping Cost
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4PX $9.99 per order
YunExpress $9.99 per order
Wanb Express $9.99 per order
UBI $9.99 per order
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ORDER TRACKING
You will receive an order confirmation email containing a unique tracking link to monitor your shipment throughout transit.
Please allow 5–7 business days for carriers to scan and register your parcel into their tracking system.
If no tracking details appear upon your search, this simply means the carrier has not yet logged your package. Tracking updates will populate automatically once scanning is completed.
Should your delivery arrive later than the estimated date, kindly reach out to our support team and we will resolve the matter promptly.
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INCORRECT SHIPPING ADDRESS GUIDELINES
Please double-check your delivery address at checkout. We take no responsibility for misdelivered parcels stemming from inaccurate address information provided by customers.
If you contact the local last-mile courier to request address redirection or parcel forwarding after your order leaves our warehouse, we shall not be liable for lost, stolen or damaged packages arising from this request.
Customer satisfaction is our top priority, and we will spare no effort to CurGoods all your concerns.
For any inquiries, feel free to contact us via email: service@CurGoods.com
Why Choose Us?
What Makes Us the Best
At CurGoods , we pride ourselves on the quality of our customer service and our dedication to delivering great products at reasonable prices in a timely manner. From at-home health and beauty to sunglasses, gym equipment and everything, you'll find it here.
High Quality with Unbeatable Prices
Our vision is to supply our customers with the highest quality product and service offerings available in the market today. We are committed to providing high quality merchandise for less. You don't have to stick to big brands anymore, here you can be creative and try new stuff!
Convenient & Friendly Customer Service
We believe that each and every one of our customers is extremely important to us. We make it a point to listen, learn and deliver based on our customer's needs and expectations. If at any time you have any questions, please contact our Support Center. We will make all reasonable efforts to address your concerns.
Delivery around the Globe
Partnering with internationally trusted logistic service providers, we ship to over 200 countries around the world. We know that you don’t want to wait weeks or even days for your purchase, so we ship out orders as soon as possible. We also provide tracking information on all packages so you’ll be able to keep an eye on where it is and when it will be delivered. If you have any questions about the status of your shipment, just contact us!
Contact Us
Questions, feedback or in need of more information?
Is your question not on one of our information pages or is something not entirely clear? Send an email to service@CurGoods.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange.
Q: How can I contact you regarding my order?
A: You can contact us via email at service@CurGoods.com or by using the form located on this page.
Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.
Email: service@CurGoods.com ( We will reply to the email within 48 hours. Please be patient and wait )